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 RE: AT&T/Cingular Wireless charges on your phone bill

 

Many thanks for visiting our website.

For the past several months, we have received a significant amount of complaints from AT&T/Cingular Wireless subscribers like yourself, regarding unexpected additional charges to your wireless phone bill. Many of the subscribers who have called the AT&T/Cingular Wireless Customer Care Team have advised us to have been instructed to contact "what sounded like M Block" to resolve this issue.

We have investigated this matter, and it has been determined that the appropriate company responsible for the charges is mBlox, Inc., a mobile messaging solutions partner with AT&T/Cingular (www.mblox.com) -- not M. Block and Sons, Inc. (www.mblock.com).  Frankly speaking, our company is not even remotely associated with the wireless telecommunications industry.

The Wireless Executive Response Center for AT&T/Cingular Wireless has been advised of the situation, and is currently working to resolve this particular issue so that future complaints are properly and accurately addressed by their Customer Care staff.

In an attempt to assist you, a webpage at has been discovered that may help give a possible solution to your billing issue - please go to the following link at Cingular Wireless Forum for more information.  Additionally, you may also wish contact mBlox's support number at (408)617-3700.

We reqret the inconvenience you may have been caused, and wish a quick solution for all parties involved.


Best Regards,


Charles Hanna
Insides Sales/Special Markets Coordinator
Block House, a division of M. Block & Sons, Inc.
charles_hanna@mblock.com

 

 

 
 
 
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